Bookmark this page — it’s useful when you’re new to NDIS coordination or when you encounter an unfamiliar term in the NDIA portal.
Standard (regular activity), CancellationNoShow, CancellationWithin2Days, REPAYMENT. CoordHub applies the correct claim type automatically based on the activity and any cancellation reason.
COI — Conflict of Interest. A situation where a coordinator’s personal or financial interests could influence their professional decisions on behalf of a participant. NDIS providers must have a COI policy and require staff to declare conflicts. CoordHub tracks COI declarations in Compliance → COI.
Core Supports (CS) — One of three NDIS funding streams. Core supports cover everyday activities including assistance with daily living, transport, consumables, and community access. Core funding is generally flexible — it can be moved between sub-categories.
Delegate — A person authorised by the CEO of the NDIA to make decisions about NDIS access, planning, and implementation. You’ll interact with delegates when submitting planning evidence or challenging a plan decision.
Funding Period — The time period a participant’s plan funding is available for. Under the legacy system this was the plan dates. Under PACE, funding periods can be managed differently.
LAC — Local Area Coordinator. An NDIA-funded community organisation (not the NDIA itself) that helps participants access the NDIS, develop their plans, and connect with supports. LACs primarily serve participants with lower support needs who don’t require a Support Coordinator.
Line Item — See Support Item.
Management Type — How a participant’s NDIS funding is managed: NDIA-managed (claims direct to NDIA via PRODA), plan-managed (invoices to a third-party plan manager), or self-managed (participant controls their own funds).
myPlace — The NDIA’s online portal for providers. This is where you upload PRODA bulk payment request files and check the status of submitted claims. Login requires PRODA credentials, not your CoordHub login.
NDIA — National Disability Insurance Agency. The Commonwealth government agency that administers the NDIS — assesses participant eligibility, manages plan funding, and oversees the NDIS Quality & Safeguards Commission framework.
NDIS — National Disability Insurance Scheme. Australia’s national scheme providing funding to people with a permanent and significant disability. Managed by the NDIA.
NDIS Practice Standards — The quality standards registered NDIS providers must comply with, developed by the NDIS Quality & Safeguards Commission. The Core Module applies to all registered providers. Additional modules (e.g. Support Coordination) apply to specific service types.
NDIS Quality & Safeguards Commission — The independent Commonwealth regulator of NDIS providers. Responsible for provider registration, audits, incident notifications, and complaints. Commonly called “the Commission.”
PACE — Planning and Assessment Connected Experience. The NDIA’s new planning system, replacing the legacy NDIS planning process. PACE uses funding periods instead of fixed annual plan cycles and is being rolled out progressively from 2023.
Plan Manager — A registered NDIS provider who manages a participant’s NDIS funds on their behalf. The participant’s invoices are sent to the plan manager, who pays them and claims reimbursement from the NDIA. Not the same as a Support Coordinator.
PRODA — Provider Digital Access. The NDIA’s identity verification system used to authenticate providers before they access NDIA systems, including the myPlace portal. PRODA credentials are separate from CoordHub credentials.
Quality & Safeguards Commission — See NDIS Quality & Safeguards Commission.
Registration Group — A code that classifies the type of support a provider is registered to deliver. Each support item in the NDIS Price Guide belongs to a registration group. For Support Coordination providers, the key registration groups are 0106 (Support Coordination) and 0132 (Specialist Support Coordination).
Reportable Incident — An incident that must be notified to the NDIS Quality & Safeguards Commission within 24 hours. See Incident management for the full list of what qualifies.
SCHADS Award — Social, Community, Home Care and Disability Services Industry Award. The federal Modern Award that sets minimum wages and conditions for disability support workers. Support Coordinators employed in registered organisations are typically covered by SCHADS.
SDA — Specialist Disability Accommodation. Highly specialised housing for participants who need support due to extreme functional impairment or very high support needs. A Capital support — not relevant to most Support Coordinators unless a participant is seeking SDA.
SIL — Supported Independent Living. An NDIS support that funds assistance for people with high support needs to live as independently as possible, typically in a shared housing arrangement. A Core support.
Support Budget (SB) — See Core Supports (CS). The NDIS sometimes refers to the Core funding pool as the “support budget.”
Support Coordinator — A registered NDIS provider role that helps participants understand their plan, connect with services, and build their capacity to coordinate their own supports. CoordHub is built specifically for this role.
Support Item — An individual billable item in the NDIS Support Catalogue, identified by a code (e.g. 07_002_0106_8). Each support item belongs to a registration group and a support category. The NDIS Price Guide publishes maximum prices for each support item annually.
TFN — Tax File Number. Issued by the ATO to individuals and entities. Not directly used in CoordHub, but relevant if your organisation is managing payroll or subcontractor arrangements.
Worker Screening Check — See NDIS Worker Screening Check above. The national background check required for all NDIS workers with more than incidental contact with participants. Valid for 5 years.
