For NDIA-managed participants, you claim directly from the NDIA by uploading a bulk payment request (PRODA file) to the NDIA’s myPlace portal. CoordHub generates this file for you.

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What is PRODA?

PRODA (Provider Digital Access) is the NDIA’s identity verification system. The myPlace portal is where registered NDIS providers submit bulk payment requests. You log in to myPlace using your PRODA credentials, not your CoordHub login.

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Before you start

Your organisation’s NDIS registration number must be entered in CoordHub before you can generate a PRODA export. If it’s missing, go to Settings → Organisation and add it. CoordHub will block the export if this field is empty.

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Generating the PRODA CSV

1

Go to Finance → PRODA Export

Click Finance in the sidebar, then PRODA Export.
2

Select the activities to include

CoordHub shows all approved, NDIA-managed activities that haven’t been submitted yet. Each row shows the participant name, date, support item, and amount.Tick the activities you want to include in this export, or click Select All.
3

Generate the export

Click Generate Export. CoordHub creates the PRODA-formatted CSV file and records the export in your claims history.
4

Download the CSV

Click Download CSV to save the file to your computer. The filename includes the date and time of the export.

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Submitting to the NDIA myPlace portal

1

Log in to myPlace

Go to my.gov.au and log in with your myGov credentials, then access the myPlace portal for providers.
2

Navigate to Payment Requests

In myPlace, go to Payment Requests → Bulk Payment Request.
3

Upload the CSV

Upload the PRODA CSV file you downloaded from CoordHub. myPlace validates the file and shows a summary of the claims.
4

Submit the payment request

Review the summary and submit. The NDIA processes payment requests and transfers funds to your registered bank account, typically within 3 business days.
The PRODA CSV submission step happens outside CoordHub — in the NDIA myPlace portal. CoordHub records that the export was generated, but it can’t confirm that you’ve uploaded it to myPlace or that the NDIA has processed it. You’ll need to check myPlace for the payment status.
After NDIA payment is received, record it in CoordHub under Finance → Payments so your payment reconciliation stays up to date.

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Common PRODA errors and how to fix them

What it means: The ABN in the PRODA file doesn’t match the ABN registered against your PRODA provider account in the NDIA system.How to fix: Go to Settings → Organisation in CoordHub and check the ABN field. Compare it exactly to the ABN shown in your myPlace provider profile. Even a single transposed digit causes rejection. Update the ABN in CoordHub and generate a new PRODA export.
What it means: The NDIS line item you billed is not included in the participant’s current plan funding.How to fix: Log in to myPlace and view the participant’s plan details. Confirm which support items are funded and in which categories. Update the activity in CoordHub (Administrator returns it to draft) to use the correct support item, then re-invoice and re-export.
What it means: The activity date falls before the plan start date or after the plan end date.How to fix: Check the plan period dates on the participant’s Plans tab in CoordHub. If the activity date is genuinely within the plan period but the NDIA has different dates on record, contact the NDIA to confirm. If the activity was logged with the wrong date, an administrator can return it to draft for correction.
What it means: For some support types, the NDIA requires your organisation to be formally linked to the participant as their provider in myPlace before claims can be processed.How to fix: Log in to myPlace and navigate to the participant’s record. Add your organisation as the Support Coordination provider. Then resubmit the claim. This is a one-time setup per participant.
What it means: The same activity (same participant, same date, same support item, same duration) has already been submitted and processed.How to fix: Check Claims History in CoordHub to find the previously submitted claim for the same period. If the original claim was paid, do not resubmit. If the original claim was rejected, find the original export in Claims History and check its status in myPlace before resubmitting.