The dashboard is your starting point in CoordHub. It gives you a live snapshot of your caseload and surfaces anything that needs attention.
CoordHub dashboard showing KPI cards, compliance alerts, and recent activity feed
Quick Actions — log activity, start timer, add participant, or create a referral from the header button

KPI cards

Four summary cards sit at the top of the dashboard:
CardWhat it shows
Active ParticipantsTotal participants with an active status in your caseload
Pending ActivitiesActivities you’ve logged that are awaiting approval
Expiring ItemsPlans, service agreements, or compliance documents expiring within 30 days
Budget HealthCount of participants with plans flagged as overspent or at risk

Compliance alerts

The bell icon in the top-right header shows your active compliance alerts — expiring consents, unsigned service agreements, overdue supervision records, and similar. Click the bell to see the full list.

Recent activity feed

Below the KPI cards, the activity feed shows a chronological list of recent actions across your caseload — new activities logged, participants updated, invoices created. It’s a quick way to see what’s been done without navigating into each record.

Quick Actions

The Quick Actions menu (accessible from the header) gives you one-click access to the most common tasks:
  • Log Activity — open the activity form
  • Start a Timer — start a running timer for a participant
  • Add Participant — begin the participant onboarding flow
  • New Referral — start a referral record
The dashboard KPI cards update in real time. If a colleague approves an activity or a plan expires overnight, the counts will reflect that the next time you load the page.

Reading the KPI cards

The four KPI cards give you a daily coordination health check at a glance: Active Participants is your caseload size. If this number is lower than you expect, check whether any participants have been marked as On Hold or Exited — they won’t appear in this count. If it’s higher than your actual caseload, check whether any Referral-status participants have been inadvertently moved to Active. Pending Activities tells you how many of your submitted activities are waiting for approval. A growing pending queue usually means your manager has a backlog — follow up if activities have been pending for more than a few days, as unapproved activities can’t be invoiced. Expiring Items is a forward-looking alert. It counts consent records, service agreements, and plan periods ending in the next 30 days. Click through to see which participants are affected — expiring plans are time-sensitive because once a plan ends, you can’t bill new activities against it. Budget Health counts participants whose plan health has dropped to At Risk or Critical — meaning their spend rate is significantly off track (overspending or severely underspending). Click through to the Budget Forecast for the full picture.
Why doesn’t the dashboard show all my participants? The KPI cards reflect your assigned caseload. If you’re a Coordinator, you only see participants assigned to you. Admins and Owners see organisation-wide counts. If a participant isn’t appearing, check they’re assigned to you on their Overview tab.The Pending Activities count looks wrong — how do I check? Go to Activities in the sidebar and filter by Status = Pending. The count on the dashboard should match what you see there. If there’s a discrepancy, try refreshing the page — the dashboard loads on page open and doesn’t auto-refresh.Can I customise the dashboard? Dashboard layout is fixed. The four KPI cards, compliance alerts, activity feed, and Quick Actions are the same for all users. There are no custom widgets at this stage.