Your organisation owner or administrator sends you an invitation by email. You don’t create your own account — access is provisioned for you.

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Before you start

Check that the invitation email came from no-reply@coordhub.au or your organisation’s registered email address. If you can’t find it, check your spam folder before asking for a resend.

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Steps

1

Open the invitation email

Look for an email with the subject “You’ve been invited to CoordHub”. Open it and click the Accept Invitation button.
2

Set your password

You’ll be taken to a password setup page. Choose a strong password — at least 12 characters. CoordHub doesn’t impose complexity rules, but your password manager’s suggestion is a good choice.
3

Log in

After setting your password you’ll be redirected to the login page. Enter your email address and the password you just created.
4

Complete MFA enrolment

CoordHub requires multi-factor authentication (MFA) for all accounts. On your first login you’ll be prompted to set this up. See First login & MFA for the full walkthrough.

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What happens next

Once MFA is set up, you land on your dashboard. Your role and caseload assignments have already been configured by your administrator — you won’t need to set those up yourself.
Invitation links expire after 48 hours. If your link has expired, ask your organisation’s owner or administrator to send a new one from Settings → Team.
My invitation email hasn’t arrived — what do I do? Check your spam or junk folder first. If it’s not there, check that your administrator sent the invite to the correct email address. Invitation emails come from no-reply@coordhub.au. If your organisation’s email gateway blocks external senders, ask your IT team to whitelist that address.My invitation link has expired — what do I do? Invitation links expire after 48 hours. Ask your organisation’s owner or administrator to resend the invitation from Settings → Team.Can I change my email address after setting up my account? Contact your administrator or owner — they can update your email address from Settings → Team. You’ll receive a verification email at the new address before the change takes effect.Can I share an account with a colleague? No — each staff member must have their own individual CoordHub account. Shared accounts create compliance risks because activity records and audit logs are attributed by individual user. If a colleague needs access, ask your administrator to invite them with a separate email address.