Accessing claims history
Go to Finance in the sidebar and click Claims.What you’ll see
Each claim row shows:| Field | What it means |
|---|---|
| Participant | The participant the claim is for |
| Date | The date the activity was delivered (not the submission date) |
| Support item | The NDIS line item code and name |
| Amount | The dollar amount of the claim |
| Claim type | The NDIS claim category (see below) |
| Export | Which PRODA export this claim was included in |
| Status | Submitted, paid, or rejected |
Claim types
CoordHub applies the correct NDIS claim type automatically based on the activity type and any cancellation reason:| Claim type | When it applies |
|---|---|
| Standard | Regular billable support coordination activity |
| CancellationNoShow | Participant did not attend without any notice |
| CancellationWithin2Days | Cancellation with less than 2 clear business days notice |
| REPAYMENT | Used for write-offs or adjustments |
Filtering claims
Use the filters at the top of the Claims page to narrow the view:- By participant — see all claims for one person
- By date range — useful for reconciling a specific payment run
- By status — find any rejected claims that need to be resubmitted
If a claim is rejected by the NDIA in myPlace, it won’t automatically update in CoordHub — you’ll need to check myPlace directly and then manually note the rejection in CoordHub.
Common questions
Common questions
How do I track when the NDIA pays?
NDIA payments arrive as bank EFT transfers and are reconciled in CoordHub under Finance → Payments → Payment Runs. Each payment run corresponds to an NDIA bulk payment. Go to Finance → Payments to see payment runs and match them to your submitted PRODA claims. See Payment records for the full reconciliation guide.What does the REPAYMENT claim type mean?
REPAYMENT is an NDIS claim type used when a provider needs to return funds to the NDIA — for example, if an activity was incorrectly claimed and has been paid but needs to be written off, or if a duplicate payment occurred. REPAYMENT claims appear as negative dollar amounts in the claims history. Contact CoordHub support if you need to create a REPAYMENT claim — these require careful handling to avoid double-counting.A claim shows as Submitted but I haven’t received payment — what do I do?
Submitted means CoordHub has recorded the PRODA export as done, but it doesn’t confirm the file was actually uploaded to myPlace, or that the NDIA has processed and paid it. Log in to myPlace directly and search for the bulk payment request. If it’s not there, you may need to upload the PRODA file again. If it’s there but shows as rejected, check the rejection reason and see the myPlace export troubleshooting guide.